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Payment, Health Notices & Terms of Business

Payment and Payment Types:
Please Note: Tim does not take cards. Anyone wishing to use a card for payment should choose the PayPal option and pay beforehand. See below.

There are two ways to pay:-

Option 1: Payment by Paypal.   (If paying by Paypal the session MUST be paid for 24 hours before the session.)
Option 2: Payment in Cash.   (Cash can be used to pay for in person sessions and is paid during the session itself.)

--- No other forms of payment are accepted ---

Important Health Notices:
1. Due to the pandemic if you are unwell you must notify Tim as soon as possible. Ill health can ruin in person sessions anyway but may also endanger other people. Tim will not work in person with any person who appears to be unwell. Similarly Tim will notify clients if he is unwell. Persons travelling from outside the UK or other long distances should always get travel insurance for this reason.

2. Physical pains and significant health problems should always be properly investigated by a licensed medical practitioner. No outcome should be requested against your doctors advice. Similarly any client seeing Tim with a request to stop a compulsive behaviour or to end some kind of substance misuse should have discussed the implications with their doctor before booking a session. Booking a session is a declaration by the client that appropriate medical advice has already been sought and that the work requested by the client is in accord with any medical advice given.

Location :
Phizackerley Therapy and Training
Enterprise House
Harmire Enterprise House
Barnard Castle
County Durham
DL12 8XT

Tim takes the safety and well being of his clients very seriously. The pandemic has affected the way everyone looks at meetings. He may offer some sessions online or by phone in order to minimise contact but only where appropriate. Some sessions however simply have to be done in person and this is advised when booking.
If working online he may split what would have been one longish in person session into two or three shorter ones at home with some client work in between. Depending upon circumstance he may sometimes suggest one as a preference over the other.

Only one quotation will be given and bookings must be made within 7 days.

Only one quotation will be given and bookings must be made within 7 days. Here is why:
Tim is interested in changing lives for the better and so he likes to work with people who bring a genuine certainty in their enthusiasm and commitment for positive change.

Tim's work is completely bespoke and so every quotation given is time consuming. It is is based on a very careful and time consuming assessment of each persons history, symptoms and circumstances. For this reason Tim quotes once and once only. For these reasons people who cannot make their minds are not seen. Those who request multiple quotations are not seen either. On rare occasions Tim may make an exception but any further quotes will always be higher than the first and this is in order to cover the cost of any wasted time.

Price :
Tim will always endeavour to give you high quality results in the very shortest time-scale. This is to allow you to get back to being productive yourself. The price of any session is dependent upon the nature of the problem, the exact circumstances and on the amount of work Tim anticipates in treating it successfully.

Price is quoted by Tim in advance once he knows what is being requested. In order to quote a price, Tim needs as much information as possible and ideally in some instances some prior discussion with the client. This can usually be done over the phone. If such a discussion cannot take place for any reason, (such as extremely short notice), it will be factored into the price. Likewise Tim will also quote on any applicable travel or accommodation expenses which are always payable if he has to travel.

Once quoted, the fees or price for any intervention will not vary. This is very different from other therapists who can seem to want endless sessions with no clear idea of total cost. Tim's quotation for the work means that working with Tim is not open ended in terms of either price or duration and this is highly beneficial to the client. At time of booking you know the exact costs of the intervention and Tim will also give an indication as to the chances of success in that time. Also at time of quotation, Tim will provide an estimate of session length. Actual length of a session may vary since it will be based upon Tim's professional assessment during the session as to what is required. Sometimes he may go over time. Sometimes he may be faster than expected. In either case, this does not alter the price which will remain as quoted. This means that at time of booking you will know the exact price. You will also have a good idea as to session length and Tim's professional assessment as to the likelihood of the outcome you desire. Clients wishing additional work for additional outcomes may of course request it, and under those circumstances an adjustment to price may be mutually discussed and agreed at the time.

Payment is for access to expertise and the hours of work in preparation also. Tim will always endeavour to provide the very best outcomes but no therapist is perfect and no therapist is successful in absolutely every instance. It is a simple reality that this is not an exact science and some variables are in the hands of the client. Tim undertakes to work with clients whom he expects will be successful. Clients can help or hinder of course. Most clients have the good sense to follow instructions completely and thereby maximise the likelihood of obtaining the desired outcome. On occasion Tim may refuse bookings with certain clients if he feels that they are not ready to be helped or would be otherwise uncooperative.
Tim is bound by a professional code of ethics and as such will ALWAYS put client interests first when determining the best course of therapy. Sometimes that may mean different methods for different clients. Tim will only use those techniques which his training and experience indicate will be best for his clients and he will expect cooperation. The methods used require active participation. Booking is an acceptance that a variety of psychological and therapy techniques will be used, and that such techniques and methods are subject solely to Tim's assessment as to suitability. Tim does sometimes offer guarantees but this is generally only offered to corporate clients. If such is desired it must have been requested and agreed in writing (see above). As such, should any aspect of the treatment not meet fully with expectations the total limit of liability shall not exceed session cost (See details of financial guarantee above). Where hypnosis is used it should be understood that hypnosis is a mental and also a physical process. Therapy requires commitment and full cooperation on the part of the client and every client carries a significant level of responsibility for their own outcomes. For this reason, other than any guarantee offered regarding session price, Tim will not be held liable for any losses incurred of any kind under any circumstances. Tim will always endeavour to facilitate the best possible outcomes using the techniques available to him. With this in mind, and in order to ensure that time spent working together will be most fully productive, clients should disclose all material facts BEFORE working with Tim. Clients should also clearly specify what outcomes they are looking for. This is best done in writing. Where no outcome is specified Tim will make an assessment based any discussion and also on his experience in the best interests of the client.

Client Responsibility:
As already mentioned above, therapy requires commitment and full cooperation on the part of the client. Some people are their own worst enemies ...and despite being completely unable to solve things for themselves, they rather peculiarly feel expert enough to want to dictate their own treatment, ignore instructions or constantly interrupt. Clients of this type would be wasting their time. Clients doing online sessions may be given some client homework to do between sessions and you should ensure you do this in the way instructed.
You should take part with an open mind, be ready to listen and ready to follow instructions completely. Anything else is pointless.

There may be occasions where Tim carefully advises clients on appropriate self talk or on other follow up that you should do. If this is advised then it should be undertaken.

Understanding Therapy
Some members of the public mistakenly think that therapy is like programming a computer. It definitely isn't. No therapist on Earth can absolutely guarantee a specific outcome in every instance and here's why:-
Imagine having a mysterious electrical fault with a car and then taking that car to a garage to see if it can be fixed. A good garage will know what might typically solve such a problem. They cannot know for sure though until they have spent some time working on the vehicle itself. Investigative work is skilled and may take some time. They may find problems which might make a repair more difficult. They may also have to try various tests or repairs in order to find a solution that works. If they can, they will fix the car within the limits set by the customers budget. Sometimes that is not possible.

Therapy is much the same. An experienced therapist knows what has worked very well for them in the past. They learn this from having worked on similar things. Sometimes though, a person may surprise them. (People obviously vary even more than cars do.)

Responsiveness to particular methods can be variable too depending upon circumstance, and it can also vary from client to client. Occasionally someone may be far more challenging than expected. Some people are poor at following instructions or constantly interrupt. There is no "one size fits all" solution that works for absolutely everyone. Ultimately the therapist can only do their best and they are paid for their time. The more skilled they are, the more successful they are likely to be. Tim will choose whatever methods he feels are in the best interests of a client.

It is also a fact that therapy is something of an art. Therapy can be rather like presenting a case for change to the subconscious mind. A skilled therapist presents compelling evidence for change. The subconscious looks at the evidence presented, and then (just like a jury) it makes a decision about the outcome.

Therapists use words, skill, experience, and sometimes other tools to present the best possible case for inner change. As you can imagine, some therapists are brilliant at this and others are not. The really great therapists know exactly how to present the best possible case for change. To do this they must sometimes use a variety of methods.

The clients own subconscious mind then makes a decision based on what's been presented to it. It cannot be forced into submission and so the skilled use of therapy methods and very effective persuasion is the only route.

This is another reason why within a given time-frame the final outcome can never be absolutely 100% predicted no matter how much one would like to. Ultimately it is the clients own subconscious which decides the outcome and this is another reason why the skill and experience of the therapist really counts. Despite the above I do sometimes still offer guarantees. (See below)

Guarantee Requests:
When booked through an insurance company or through an employer's staff welfare scheme Tim will almost always accept guarantee requests as long as he does not have to travel. If you wish Tim to work in this way the optional guarantee MUST be requested at time of booking. He will ask about the problem and will make a decision based on what you have requested. If acceptable, Tim will confirm the arrangement in writing at time of booking. If not requested and also by Tim accepted in writing then no guarantee applies and normal session terms apply (payment for Tim's time, expertise and also possibly for travel where applicable and agreed in advance). Where Tim is requested to travel to the client, a guarantee request is less likely to be accepted by Tim since it might indicate a reduced level of commitment on the part of the client. If no request is made and also accepted by Tim in writing at time of booking then the session is one without guarantee.
Where a guarantee is requested and agreed, success is judged by the therapy client themselves and NOT by Tim Phizackerley.
This means that where such a guarantee request is accepted by Tim, payment is only due for an outcome judged to be beneficial and successful by the client themselves.

Where no guarantee of success or benefit has either been requested or agreed then Tim's normal terms apply which is simply payment to cover any expenses and also for his time working on the problem (Price as quoted).

An important consideration:
Guarantees can be confidence boosting from a new customer perspective. It allows someone to discover that Tim really can do what's advertised and Tim is always happy to honour them where agreed because he knows how reliable his techniques are. There is however one important aspect that you may wish to consider very carefully. A guarantee can sometimes reduce the amount of commitment to success brought to bear on the process by the therapy client themselves.
There is a world of difference between a client thinking, "I'm going to follow instructions fully to make absolutely sure I'll be successful" and "I've got nothing to lose. I may as well give it a go". Those two attitudes going in are very different. One is desirable. The other is not. (See Client Responsibility)

The booking of a session is confirmed by means of an email or text sent to you when the booking is made. Confirmation includes the time, location and date and is the only valid confirmation of a session so you should read it, note the details and retain. All sessions are confirmed by email or text in this way. It is important to arrive on time and at the location specified.

Bookings by Third Parties:
Where a business, agent, or similar representative books a session on behalf of a third party, they are responsible for ensuring that the therapy client is fully aware of the terms herein. Attendance by the client will be taken as confirmation that this has taken place.

Tim endeavours not to ever cancel sessions but very occasionally he may have no choice. Cancellation is not something he does lightly. In this unlikely event he would always attempt to notify the client as soon as possible and he would also offer another appointment time. He will not be held responsible for any inconvenience or for any losses of any kind that may be incurred. Those travelling long distances, staying overnight, or travelling from abroad should of course ALWAYS have appropriate travel insurance in place.

Your Contact Details:
You should ensure you have sent Tim your contact details beforehand via email, text message, or online form and also to be sure that he has confirmed receipt of them. You should include a working mobile telephone number through which you can be contacted.

Miscellaneous Declarations:
1. For reasons of good sense and to be medically safe, medical problems should first be assessed by a medical practitioner. Any client currently undergoing treatment elsewhere for the presenting issue should seek their approval prior to seeing Tim. (This is an important professional courtesy and this step is the client's sole responsibility.)
For reasons of client well being, Tim should be informed as to emotional, psychological and medical conditions and any medication history. Wherever possible Tim likes to discuss things carefully with clients themselves prior to agreeing to work with them.
2. Where thought most appropriate Tim may seek to alleviate the symptoms in order to best help a client.
3. Tim can only offer personal opinion, both in person and on this website. Because his skill set is so unique his views may not always be 100% in accord with the commonly accepted scientific viewpoint.
4. The domain name ptsdspecialist is intended to indicate tims particular focus in seeking beneficial outcomes for clients in short timescales. Tim undertakes to be fast and efficient in his work and this is for client benefit.
5. Tim uses a variety of methods to accelerate client progress and deliver the best results wherever possible. He uses whatever methods or tools are deemed most considered most appropriate. This judgement as to appropriateness of any particular method is Tim's and is based upon his professional judgement and many years of experience.
6. When dealing with a critical emergency or with certain clients whom he feels will benefit from a rapid induction of hypnosis he may sometimes undertake to do so. In other sessions or at client request he may work very differently. Whatever the circumstance he will always undertake to provide the very best possible outcomes.
7. Some sessions may include a significant explanation of important concepts or procedures. This is typically done so as to remove misconceptions or barriers to success or may include an explanation of things the client can do in order to help themselves.
8. Therapy is all about real people and real experiences and to that end and after experiencing Tim's work some clients have very kindly shared their own experience of a session with Tim by means of a short video interview. Where a client agrees to such an interview it is understood and accepted that it may then be used by Tim to promote his services and also to educate others in respect of the experience.

The First Hour Or So:
During the first hour or so Tim will typically explain what happens and how things work. He will also assess how an individual responds to various suggestions.

International Clients:
International clients should note that these terms are subject to UK law and UK jurisdiction.

Booking indicates an acceptance of these terms.

Disabled Access:
Tim's Barnard Castle office is wheelchair friendly.

How to Pay For Online Telephone Sessions

If you need to pay for a phone or Skype session then use the button below and carefully select the amount agreed. If the exact amount is not shown then simply make two payments which add up to the amount quoted for the session.

Fee Amount

Phizackerley Therapy & Training, Enterprise House, Harmire Park, Barnard Castle, County Durham, DL12 8XT
(Normal working hours Monday, Tuesday, Wednesday, Thursday, Friday)

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